Frequently Asked Questions

About Canvas Prints

Canvas prints are high-quality original replicas of Mona Henao’s illustrations, which are the first part of the creative process of creating all original hand-painted works. Canvas frames are made of FSC® certified wood. When not available, PEFC or equivalent.

Canvas Prints are available in different sizes and two thickness options, which you can choose before placing your order.

All Canvas Prints are shipped in protective packaging and strong boxes to ensure no damage during transportation.

All Canvas Prints are printed and shipped on demand; these are not massed-produced artworks.

About Unique Original Pieces

All Unique Original Pieces are made on high-quality cotton fabric and most of canvases are structured with selected pine wood. Non pine canvases are made with lightweight, quality woods.

These original artworks are painted with professional acrylic paint of the highest quality, such as Lascaux, Lukas and Liquitex, guaranteeing preservation in time. They are also finished with a transparent UV varnish that increases resistance to light and environmental factors, while protecting colors and pigments when and if some professional cleaning is ever needed.

Unique Original Pieces are packed with the strictest care and delicacy to ensure their integrity during transportation.

Some of the packaging supplies are purchased on demand to adapt to each specific piece.

About Shipping – Canvas Prints

Mona Henao Popart works with over 180 local printing facilities across the world, in around a total of 32 countries, and your Canvas Print will be sent from the facility nearest to your shipping address to guarantee a speedy and greener delivery.

Thanks to this logistics, Mona Henao Popart offers free shipping for all Canvas Print orders, no matter where they’re placed.

Processing and production times are usually between 1-6 days, and it takes an average of 1-4 business days to ship your order for most destinations.

Generally, you will receive your Canvas Print within 1-2 weeks after you’ve placed your order. However, depending on if there is a local facility in your country, and customs clearance, your order will take a little more time.

About Shipping – Unique Original Pieces

Unique Original Pieces are sent directly by Mona Henao from Switzerland to anywhere in the world. We reserve, however, the right to cancel and refund an order if shipping is not possible for whatever matter out of our control.

Shipping of original pieces is also free of charge.

The unique original pieces are packed in several protective layers of different materials and in very resistant cardboard boxes. Only upon request of the client, the works will be packed in special wooden crates and will be sent with companies specialized in transport of works of art. In this case, the additional cost will be assumed by the client.

Processing and preparation times are usually between 6-10 days, depending on the availability of adequate packaging materials. Shipping will take between 2-15 days, depending on the destination country.

Generally, you will receive your original piece within 2-3 weeks after you’ve placed your order. However, depending on packaging availability and customs clearance, your order will take a little more time.

All original works come with their own unique authenticity certificate signed by Mona Henao.

About Customs

Mona Henao Popart will always try to ensure that your order arrives smoothly, in the most fluid way possible. We always choose the best shipping option so that customs clearance is a simple and seamless process.

However, we recommend that you inform yourself about the possible setbacks that may occur according to the legislation of your country regarding customs policies before placing an order. We are not responsible nor have any liability on any additional fees that may occur.

About Returns & Refunds

Please read our policy here.

About Currencies

For your convenience, you may choose to pay in Euros, American Dollars, or Swiss Francs.

About Payments

www.monahenao.com accepts all major credit and debit cards, as well as Google Pay and Apple Pay. All transactions are secured by SSL encryption.